EVENTS
FAQ - Frequently asked questions
1. what is Zone57?
Strefa57 is a new event space in Małopolska, created for lovers of hip-hop, trap and new sounds. It is a place for concerts, chillout and unique multimedia experiences in an industrial atmosphere.
2 Where is Zone57 located?
Zone57 is located in the south of Poland, in the town of Przytkowice, in a convenient location near Krakow, directly on the provincial road 953 connecting Kalwaria Zebrzydowska (also Wadowice) with Skawina and Krakow. The exact address and information on how to reach us can be found on our website in the tab "INFO / HOW TO GET THERE" at this link: LINK
3. How can I buy tickets for events?
Tickets can be purchased online via our website or partner platform. You can find the sales link in the events on our social media. Tickets will also be available at the Zone57 box offices located at the main entrance, but we strongly encourage you to purchase your tickets in advance through our online sales system. The earlier the cheaper 🙂
https://www.bilety.strefa57.com
4 What types of tickets are valid in Zone 57?
We have 3 types of tickets.
- STANDARD TICKET - entitles the holder to enter the event. Prices of STANDARD TICKETS in the pre-sale start from PLN 59. They are sold in limited pools until quantities in a given pool are exhausted, and prices depend on the event. STANDARD TICKETS are sold online on our website under events: https://bilety.strefa57.com, As well as on the day of the event. We also run sales on external portals/ticket shops and accept tickets purchased from our partners.
– BILETY GRUPOWE (3os./ 4os./ 5os.) – upoważniają do wejścia na dane wydarzenie 3os./ 4os./ 5os. na jednym bilecie. Sprzedawane są w pulach ograniczonych ilościowo, do wyczerpania ilości w danej puli, a ceny zależne są od wydarzenia. BILETY GRUPOWE są sprzedawane online na naszej stronie w wydarzeniach: https://bilety.strefa57.com
– KARNET NA KAŻDE WYDARZENIE W STREFIE 57– upoważnia do wejścia na wszystkie wydarzenie (bez wyjątków) przez cały sezon. Karnet przysługuje tylko jednej osobie, która zakupiła ten rodzaj bilety i upoważnia do 1 wejścia na każde wybrane wydarzenie. Karnety są sprzedawane online w cenie 599zł na naszej stronie w wydarzeniach: https://bilety.strefa57.com
- PARKING TICKET - entitles you to use the car park once. Tickets are for 1 vehicle only and entitle you to park for one event. Tickets are sold online for £20 on our events page: https://bilety.strefa57.com
and on site, at the zone entrance ticket offices (payment by card or cash) or at the exit barrier (payment by card only).
5. Can minors come to events?
YES, minors can come to Zone 57 events!
There is no age restriction when purchasing an entrance ticket and entering the festival, but anyone under 16 must be accompanied by a parent or guardian (a parent/guardian may have more than one minor in their care). In addition, anyone under the age of 16, even when accompanied and supervised by a parent or guardian, must bring with them a printed and completed consent/statement from a parent or legal guardian.
Can the chaperone at a Zone 57 event be any adult?
YES, Anyone over the age of 18 can act as a guardian for anyone under the age of 16 during Zone 57 events; however, we would like to remind you that any person under the age of 16, even if accompanied and accompanied by a parent or guardian, must have a printed and completed consent/statement from a parent or legal guardian with them.
Link to the necessary documents: click here
NOTE! Minors have absolute ban buying and consuming alcohol on the festival grounds, under pain of immediate removal from the event without the possibility of return (age is calculated from the date of birth, not by year).
Legal guardians/parents who have given their consent for their minor child to participate in the event are fully responsible for their child/ward. They are required to read the rules and regulations of the event, which can be found on our website (link to regulations). Furthermore, legal guardians/parents are subject to possible compensation, for damages caused by the child/ward during the event.
6. is there parking on site and is it chargeable?
For Zone57 participants, we have prepared comfortable parking for over 1200 cars! Parking will be available on the day of the event from 15:00. We also place at your disposal the "Kiss & Go" area - quick ramp and convenient drop-off of passengers at the entrance.
You can buy a parking ticket:
→ online at events on tickets.zone57.com
→ at the entrance counters (payment by card or cash)
→ at the car park exit (payment by contactless card)
The cost of a parking ticket is 20 zł. The car parks are unguarded. If you have any problems or questions regarding parking, please contact directly to the car park service - will be on site and happy to help! See you at Zone57!
Going to the festival by car? Please place a blank white card behind your car window! This will enable us to better direct traffic and organise entry to the car parks. Thank you in advance!
7. Are drinks and food available on site?
Yes, within Zone57 you will find food and drink areas with a wide selection of drinks and food, ideal for relaxing in the chillout area.
8 Can you bring in your own food or drinks?
For safety and regulatory reasons, bringing your own drinks and food is prohibited.
9 Prohibited items within Zone 57.
1. *Weapons and dangerous items:*.
- Firearms, gas, air, white
- Knives, telescopic batons, knuckledusters
- Objects that can be used as weapons (e.g. chains, hammers)
2. *Prohibited substances:*.
- Drugs and psychoactive substances
- Alcohol brought in from outside
- Narcotics, legal highs
3. *Beverages and beverages:*.
- Own drinks (including water and energy drinks)
- Glass and metal containers (bottles, thermoses)
- Cans, jars, beverage cartons
4 *Pyrotechnic and hazardous materials:*.
- Flares, firecrackers, fireworks
- Smoke candles, lasers, laser pointers
- Aerosols and sprays (including deodorant sprays)
5. *Professional photo/video equipment:*.
- Cameras with interchangeable lenses
- Video cameras and audio recorders (without accreditation)
- Drones
6 *Objects obstructing visibility and movement:*.
- Umbrellas (cloaks recommended)
- Large flags, banners, stick banners
- Large backpacks and bags (over A4)
7. *Animals (excluding guide dogs)*.
8. *Bikes, scooters, skateboards and other personal vehicles*.
9. *Advertising and promotional measures (leaflets, gadgets, etc.) without the organiser's consent*.
10. *Other objects which, in the opinion of security services, may constitute a danger to participants in the event*.
*Each participant is subject to inspection at the entrance. Refusal to submit to inspection may result in inadmissibility to enter the event area.
10. are animals allowed at events?
Animals are not allowed at events, with the exception of assistance dogs.
11. what are the opening hours of Zone57?
Opening hours depend on the event. For most events, Strefa57 will be open for guests from 5 p.m. Artists' concerts will always end at 10 p.m., but the relaxation and catering area will remain at our guests' disposal until the early hours of the morning (4 a.m.). IMPORTANT: All participants of our events will also be able to attend the afterparty in the Club Zone located next to the Zone for free (until 04:00). Detailed information can always be found in the descriptions of the individual events.
12. Is it possible to pay by card on site?
Yes, we support card and phone payments on Zone57.
13. what should I do if I have lost something during an event?
Contact us via the contact form on the website or visit Lost Property Centre in Zone57, which will be located by the entrance ticket offices. Alternatively, you can contact your nearest security or staff member, who will be able to show you where the Lost Property Point.
14. do events also take place in bad weather conditions?
Yes, events will take place whatever the weather*. Most of the audience space will be under an innovative transparent canopy, which allows you to enjoy the concert even on rainy days. In addition, there will be many other covered areas on Zone 57, especially in the relaxation and catering areas.
*does not apply to weather conditions that threaten the safety of guests and Artists. E.g. violent gales, thunderstorms or so-called "cloudbursts".
15. Is it possible to take photos and record during events?
Taking photos for private purposes is allowed, but the use of professional equipment requires the organiser's permission. Accreditation forms can be found under the "Files" tab on our website.
16 How can I get to Zone57?
Strefa57 is conveniently located directly on provincial road No. 953, connecting Kalwarie Zebrzydowska (and also Wadowice) with Skawina and Kraków. You can get there by car (paid, unguarded parking is available), or by train. The train station is just a few minutes' walk from the venue. Details on how to get there can be found under INFO / HOW TO GO under this link: LINK
16. How can I contact the organiser?
You can contact us via the form on the website or by writing a message directly on our social media.
Contact details and the form can be found in the CONTACT section of this link: LINK
17. are you planning regular events?
Yes, we are planning at least 10 concert events for the 2025 spring/summer season (and beyond), featuring nearly 30 top artists from a variety of musical genres.
19. will there be additional attractions at the event?
In addition to the concerts in an amazing audio-visual setting, there are chillout and refreshment areas on site to ensure a comfortable break.
In addition, all attendees of Zone 57 events are offered free entry (based on their event ticket) to the afterparty at the Club adjacent to Zone57.
The afterparty will always last until the early hours of the morning (04:00)
20. What should I do if I have not received the tickets I ordered?
The most common reason for not receiving ordered tickets is:
1. incorrectly stated email address on the order form.
If this is the case, please contact us by email: bilety@strefa57.com
2. error during a payment transaction on the part of the buyer or the operator - Przelewy24.
In this case, the funds are usually blocked by the bank, but do not reach the operator - Przelewy24 or the seller. In this case, please make sure of the payment status. Funds blocked by the bank usually appear as "blocked" in the banking application and are usually unblocked within a few days.
If you have not received an email from us confirming your purchase or have received an email stating that your payment has not been processed, this indicates a payment error.
In the event of an error with the transaction, we recommend making it again. The funds blocked in an earlier transaction will be returned to the payment source used in the transaction (account, payment card, etc.) within the statutory period by Przelewy 24.
In case you have made sure that the transaction has gone through correctly and you have not received an email with your tickets, please contact us by email: bilety@strefa57.com
If contacted by email (bilety@strefa57.com) please state:
1. details of the buyer: Name / tel. no. / email (given on the order form)
2. Which event the tickets were purchased for and in what quantity.
3. the order number you received in an email from our sales system.
4 Transaction date
21. Can I get an invoice for the tickets I ordered?
Yes, our system has a ready-made form for people who want to receive an invoice.
Step-by-step instructions to receive an invoice:
1. Visit our sales page: https://bilety.strefa57.com/
2. Select the event you are interested in.
3. Once you have selected an event, add the tickets to your basket and select "Go on„.
4. a summary of your order will appear on the page with the tickets selected and the payment options available. Once at the bottom of the page, complete your details and tick the box "I wish to receive an invoice„.
5. click the "Pay now„.
The invoice should be sent to the email address provided on the form.
If you have any problems, please contact us by e-mail: bilety@strefa57.com
22. is there a hotel nearby?
We have compiled a list of tried-and-tested places to stay in the area to make it easier for you to plan your trip and focus only on having fun. You will find details and accommodation suggestions on our website under "NOCLES„:
Don't wait until the last minute! See you in Zone 57!
23. is there a dresscode in Zone 57?
At Zone 57, we have no dresscode requirements.
